Privacy Policy

1. Who we are

Covebyte ("we", "us") provides voice, messaging, AI and related communication services. This policy explains how we handle personal information when you visit our website, contact us or use our services.

Our address is 30 N Gould St, STE R, Sheridan, WY 82801, United States. You can reach us about privacy at [email protected].

2. Information we collect

Information you give us, for example when you request a demo, contact sales or create an account:

• Your name, business email address and phone number
• Your company name and role
• Anything you include in a message to us
• Billing details if you become a customer

Information collected automatically when you use our website:

• Device and browser type, IP address and approximate location
• Pages you visit and how you arrived at our site
• Cookies and similar technologies, as described in our Cookie Policy

Information processed when you use our services, such as phone numbers, call and message records, recordings and transcripts. We process this on behalf of our customers, who decide how it is used.

3. How we use information

• To respond to your requests and arrange demos
• To provide, maintain and improve our services
• To send service and billing messages
• To send marketing you have agreed to receive; you can unsubscribe at any time
• To protect our services against fraud, abuse and security threats
• To meet legal and regulatory obligations

4. Legal bases

Where data-protection laws such as the GDPR or UK GDPR apply, we rely on: your consent; the performance of a contract with you; our legitimate interests in running and improving our business, where these are not overridden by your rights; and compliance with legal obligations.

5. How we share information

We do not sell your personal information. We share it only:

• With service providers who help us operate, such as hosting, email and payment providers, under contracts that protect your data
• With telecom carriers and partners where needed to deliver calls and messages
• If required by law, or to protect our rights, users or the public
• As part of a merger, acquisition or sale of assets, with notice to you

6. How long we keep it

We keep personal information only as long as needed for the purposes above, including legal, accounting and reporting requirements. Demo and sales enquiries are normally deleted within 24 months if no relationship follows.

7. Security

We use technical and organisational measures to protect personal information, including encryption in transit and access controls. No system is completely secure, so please contact us straight away if you believe your information has been compromised.

8. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct or delete it
• Object to or restrict how we use it
• Receive a copy in a portable format
• Withdraw consent at any time
• Complain to your local data-protection authority

California residents have rights under the CCPA, including the right to know, delete and opt out of the sale of personal information. We do not sell personal information. To use any of these rights, email [email protected].

9. International transfers

We are based in the United States and may process information in other countries. Where required, we protect transfers with appropriate safeguards such as standard contractual clauses.

10. Children

Our services are for businesses and are not directed at children under 16. We do not knowingly collect their personal information.

11. Changes to this policy

We may update this policy from time to time. We will change the "last updated" date above and, for significant changes, notify customers by email.