Help center

Questions? We’ve got answers.

Everything you need to know about Covebyte, from your first call to enterprise security. Can’t find it? A real person is one message away.

Getting started

How quickly can I get started?

Most teams place their first call within minutes. Sign up, pick a number and use our SDKs or ready-made apps. No contracts or setup fees.

Do I need any hardware?

No. Everything runs in the cloud. Agents can use the browser softphone, our mobile app, or any SIP desk phone you already own.

Can I try Covebyte before committing?

Yes. New accounts get free test credits so you can make calls, send messages and try the APIs before adding a payment method.

Can your team help us set up?

Yes. Our onboarding team can migrate numbers, configure call flows and train your agents. Request a demo and we will plan it with you.

Voice & numbers

Can I keep my existing phone numbers?

Yes. We port local, toll-free and mobile numbers in most markets, and our team manages the whole process for you.

Which countries do you offer numbers in?

Local, national, toll-free and mobile numbers are available in 100+ countries. Some markets require regulatory documents, which we help you collect.

Do you support call recording and transcription?

Yes. Recording can be switched on per number, per campaign or per call, and transcripts with AI summaries are available alongside each recording.

Can I connect my existing PBX?

Yes. Our elastic SIP trunks work with most IP-PBX systems, contact center platforms, Microsoft Teams and Zoom Phone.

Messaging

Do you support SMS compliance like 10DLC?

Yes. Brand and campaign registration for 10DLC, toll-free verification and short codes are built into the dashboard.

Can I send WhatsApp and RCS messages?

Yes. WhatsApp Business, RCS, SMS and MMS all use the same messaging API, so you can switch channels without rewriting code.

How do I handle opt-outs?

STOP, UNSUBSCRIBE and similar keywords are handled automatically, and opted-out numbers are blocked across all your campaigns.

AI agents

What can AI voice agents do?

They answer and place calls, qualify leads, book appointments, answer common questions and hand off to a human with the full context when needed.

Which languages do AI agents speak?

Agents understand and speak 100+ languages and accents, and can switch language mid-call.

Can AI agents use our own data?

Yes. Connect your knowledge base, CRM or calendar so agents give accurate answers and take real actions.

Developers

Which CRMs do you integrate with?

We offer integrations with popular CRMs and can build custom integrations for any system with an API through our software team.

Which SDKs do you provide?

Official SDKs for Node.js, Python, PHP, Java, Go and .NET, plus a REST API and OpenAPI spec for any other language.

Is there a sandbox for testing?

Yes. Test credentials let you simulate calls and messages without charges, and webhooks can be tested with our CLI.

Are there rate limits?

Default limits suit most applications. If you need higher throughput for campaigns or large contact centers, contact us and we will raise them.

Billing & account

Is there a minimum commitment?

No. You can start pay as you go with no contracts, and we offer volume discounts for larger teams.

How am I billed?

Usage is billed per minute, per message or per number each month. Everything appears on one invoice, whichever products you use.

Can I set spending limits?

Yes. Set budget alerts and hard limits per account or sub-account from the dashboard.

Security & compliance

How is my data protected?

Calls can be encrypted with TLS and SRTP, recordings are encrypted at rest, and access is controlled with scoped API keys and role-based permissions.

Can I choose where data is stored?

Yes. Recordings and messages can be kept in a chosen region to support data-residency requirements.

Do you offer SSO and audit logs?

Yes. Enterprise accounts include single sign-on and audit logs of every change made in the dashboard.

Still have questions?

Our support team answers in plain language, not scripts. Reach us however suits you.